If you are experiencing a mental health emergency, crisis services are available 24/7 by calling 519-973-4435, visiting the Mental Health and Addictions Crisis Centre (MHAUCC) at 1030 Ouellette Ave. in Windsor, or going to your nearest Emergency Department.
Mobile Outreach and Support Team (MOST)
The Mobile Outreach and Support Team (MOST) supports the needs of those who have mental health or addiction challenges, require housing, or are street-involved. MOST is made up of a driver trained to support those with physical disabilities, a social worker, and an outreach worker. MOST will travel via an accessible van to Downtown and West-End Windsor locations with supplies such as food and personal care items while offering services. The team also responds to 311 calls on homeless encampments during shift times.
MOST is a collaborative initiative between Hôtel-Dieu Grace Healthcare (HDGH), Canadian Mental Health Association – Windsor/Essex County Branch (CMHA WECB), Assisted Living Southwestern Ontario (ALSO), and Family Services Windsor-Essex (FSWE).
Services
Services include:
- Assessment
- Delivery of basic supplies such as socks, food, chapstick, bus vouchers, etc.
- Awareness and access to community services
- Connections to community services
The intention of MOST is not to move individuals on and out, but rather improve quality of life at the point in time of which they are seen. It is also a goal to connect and build ongoing relationships to get individuals back on their feet so they can live in safety and comfort. Individuals are encouraged to visit the team as many times as needed. Services are free of charge and no appointment is necessary.
Outreach Workers funded by 
DISCLAIMER: This form is not to be used for diagnosis, treatment or referral services. Individuals should contact their personal physician, and/or their local healthcare agency for further information. If you are experiencing a mental health emergency, please contact Community Crisis Services at (519) 973-4435 or go to your nearest Emergency Department.
Families’ and Friends’ Role in Promoting Safety
Family members and friends play an important role in patient safety. Encouraging attendance of appointments, taking medications and asking to be involved in understanding and facilitating treatment plans is recommended among family members and friends. If family members and friends have serious concerns about a loved one’s safety and well-being please utilize emergency (911) or crisis hotline (519-973-4435) services or locations (nearest emergency room or crisis centre) as needed. You are always allowed to provide us with information however we may not be able to relay information/feedback to you directly. For any important messages the hospital contact information is provided on this website under the Contacts link. Thank you for your role in promoting safety.