Strategic Plan
Culture
Our culture is founded on kindness, teamwork and empathy, valuing diversity and inclusion. We invest in the development of our people, equipping them with the necessary tools and support to provide exceptional care to our patients and clients. We believe that a positive and safe work environment benefits everyone, from our people to those we serve.
Care
Our commitment is to provide compassionate and individualized care to each patient and client. We strive to create a safe and high-quality seamless journey for those we serve, ensuring they feel comfortable and supported every step of the way.
Connections
We collaborate with community partners to address the root causes of system challenges, creating a more equitable and accessible healthcare system for all. We focus on improving health outcomes and quality of life for those we serve.
Strategic Initiatives
Health Human Resources Strategy
Address our current gaps in staff shortages and retention with a focus on flexible work arrangements, employee wellness, community partnership opportunities and a review of on-boarding/orientation processes.
Staff Development
Provide formal and informal education and training to all employees to feel confident in providing the highest level of quality care and service.
Culture of Kindness
Embed a culture of kindness for our people and all persons for whom we provide care.
Leadership Development
Provide formal and structured training to the leadership team to enhance their ability to lead their respective teams.
Patient Transition and Navigation
Co-design a system to support patient navigation at all points of patient transitions - inpatient, outpatient, home and community.
Optimizing Resources to Patient Outcomes
Ensuring that essential resources are accessible and/or optimized to achieve desired patient outcomes and ensure best practices are in place.
Research and Evaluation
Embedding data, analytics, and best practices into decision making when developing programs and evaluating outcomes.
Best Service for Patients and Clients
Reviewing the service gaps in the community within our areas of expertise and also review our current services for appropriateness, effectiveness, and performance.
System Partnerships
Address current barriers and challenges for patients to receive care in the system and improve standing with partners and improve our involvement and engagement with Windsor-Essex Ontario Health Team, Ontario Health and hospital partners.
Addressing Truth & Reconciliation Commission Calls to Action for Health
Assess the organization’s progress towards addressing the Truth and Reconciliation Commission - Health Calls for Action and develop to and implement plans to fill the gaps.
Embedding an Equity, Diversity, and Inclusion Framework
Establish a data collection system, identify areas of improvement and partner with the relevant communities to address the gaps.
Infrastructure Renewal
Significant back office resources will be required over the next several years in order to change our aging Payroll, HR, and Finance systems.