Mar 5, 2026 | Faces of HDGH
In recognition of Nutrition Month, Mairi Lenover, Registered Dietitian (RD) at HDGH, shares her journey and perspective on the impact food and nutrition has with patient care. From supporting recovery to providing comfort at end of life, nutrition plays a meaningful role at every stage of a patient’s journey.
The theme for Nutrition Month 2026 is “Nourish to Flourish”, a philosophy that, in the words of JP Cody-Cox, CEO of Dietitians of Canada, “reflects the heart of what dietitians do: support people, communities, and systems with compassion and evidence-based expertise”. This is the time of year when Registered Dietitians, myself included, consider why we find our work so meaningful.
I’m often asked what drew me to this career path. I remember reading ingredient lists as a little kid, while eating my breakfast cereal each morning. I later learned, around age 13 or 14, that I could turn my love of label reading into a real job! I loved my home economics classes in high school, where we learned practical strategies on planning and preparing simple, budget-friendly, well-balanced meals. Those classes introduced basic nutrition concepts that I continued to explore during my undergraduate studies at Mount St. Vincent University in Halifax, Nova Scotia, where I graduated with a Bachelor of Science in Human Ecology (General Dietetics).
I completed my dietetic internship at the Regina General Hospital in Regina, Saskatchewan. A work opportunity in my hometown of Chatham brought me back to Ontario and closer to my family. I pursued opportunities in home care, public health, clinical research with a family medicine practice and part-time work in Long Term Care. In an effort to broaden my skill set, I applied for and accepted a position at HDGH in 2018.
The HDGH values of kindness, teamwork, expertise and social responsibility resonated with me and HDGH instantly felt like “home”. I spent 5 years working in Ambulatory Care at HDGH, primarily in the Geriatric Assessment Program, and provided coverage in the Cardiac Wellness Program and the Bariatric Assessment and Treatment Centre. During my time in Ambulatory Care, I had the great fortune to learn from experts in many disciplines. My colleagues provided compassionate and professional care to all and each inspired me to continually learn and develop my expertise.
Two and a half years ago, I moved to a full-time position, covering Complex Medical Care and Palliative Care on 3N and 3S in the Emara building. I see every day how therapeutic nutrition interventions can optimize healing, repair and recovery — enhancing the work of our therapy teams alongside the skilled nursing care and medical support our patients require. We help patients with diabetes improve their protein intake while supporting good glycemic control. We also provide nourishing and comforting foods to patients at end of life. With the support of my manager and my RD teammates, I feel privileged to provide nutrition care to patients during their stay at HDGH.
I have often reflected on how my practice has changed over the years. All new grads probably experience the enthusiasm of wanting to share our newly found knowledge and confidence with anyone who will listen. With age comes a little bit of wisdom, gleaned from our lives and our patient experiences. We get better at asking patients “what do you need?”, “how can I help you?”, “what is important to you?”, or “what information can I help you find?”, rather than assuming what they need to know. Nutrition education works best when Registered Dietitians really listen to their patients’ answers to the above questions.
Food and Nutrition Services at HDGH work to ensure the nutrition needs of our patients are met while respecting their personal values in our food service and clinical nutrition practices. We provide face-to-face opportunities for patients to make meal choices with the assistance of diet office staff. We look forward to upcoming innovations in meal selection using new technology - stay tuned for more details! Our meals are planned and created with care and attention by our expert food service staff and delivered with a friendly smile by our tray carriers. Every interaction a patient has with a member of our department is an opportunity to provide patient-centred care. I can say without exception, the patient experience is enhanced by tasty and appealing meals, that align with each person’s goals.
Food is not just about “counting macros” or “biohacking”. Pause for a moment to remember the sights, sounds and aromas of favourite meals, prepared for celebrations and milestones in our lives. Food is an expression of tradition, values, culture and love. Food choices that promote wellness and self-care are best achieved by recognizing what is important to our patients. As Registered Dietitians, we work to help all our patients develop a positive relationship with food and flourish within our facility and beyond. I am truly lucky to be a part of the patient experience.
Feb 5, 2026 | Mental Health, Faces of HDGH
Every February, Psychology Month shines a spotlight on the important role psychology plays in helping people live healthy, fulfilling lives. At Hôtel-Dieu Grace Healthcare (HDGH), this work is deeply woven into our mission of providing compassionate, person-centred care.
As part of this year’s Psychology Month, we sat down with Dr. Adetola Grillo, Clinical Psychologist at the Toldo Neurobehavioural Institute (TNI), who recently joined HDGH in July. In this Q&A, Dr. Grillo shares her journey, her approach to care, and why psychological support is essential to recovery.
A: I began practicing in Canada in 2021. I am registered with the College of Psychologists and Behavioural Analysts of Ontario and went through a period of supervised practice. I worked in private practice and then moved to Windsor this past July to join HDGH.
My role as a psychologist has involved conducting psychological assessments and providing therapy. My primary approach is Cognitive Behavioural Therapy (CBT), and I also use Dialectical Behaviour Therapy (DBT). I describe my practice as very person-centred and I have a lot of experience working with those who have experienced trauma.
At HDGH, I primarily work with adults and older adults who often have complex mental health needs, which requires a lot of patience, empathy, and flexibility. It’s important for me to see the whole person — not just their diagnosis. Many of our patients and clients are parents, grandparents, professionals, or caregivers. They have strengths, histories, and identities that matter.
I focus on building on those strengths while supporting their recovery. Working within a multidisciplinary team is also a huge part of what makes care at HDGH so effective. Our patients’ needs are medical, psychological, social, and physical, and it takes a team approach to truly support them.
Sometimes I connect with a patient’s family members to gather information for assessments or to help support therapy. Other times, I participate in family meetings as part of the multidisciplinary team.
Families are often an important part of a person’s support system, and collaborating with them helps ensure care is aligned and effective.
A: I’ve always been interested in the health professions. My mother is a retired nurse, so I grew up around hospitals — it felt natural to me. I considered medicine, but I didn’t enjoy subjects like chemistry and physics, so I decided to become a different kind of doctor. In the end, it worked out perfectly because I find psychology fascinating. We are all curious about human behaviour. We try to understand why people act the way they do. Studying the science behind those behaviours really interested me, and I’ve truly enjoyed the journey so far.
When I interviewed at HDGH, I immediately noticed the culture and strong sense of teamwork. From my very first day, I met so many people who had been here for 10, 20, and even 30 years. That spoke volumes to me. Everyone was incredibly welcoming and made this new experience feel positive and supportive. It’s something that has stayed with me since day one.
My journey here has been both challenging and rewarding. I’ve grown professionally and personally since joining the organization, and I’m truly enjoying the journey.
A: Psychological therapy is an essential part of recovery — not just in mental health hospitals, but everywhere. There’s a saying that “there’s no health without mental health,” and it’s true. Mental health affects how we think, solve problems, manage relationships, regulate emotions, and understand ourselves.
People usually come to therapy after trying to cope on their own and realizing they need support. One of the greatest benefits of therapy is developing self-awareness — understanding how you think, feel, and where you get stuck. We often operate on “autopilot.” Therapy creates space to slow down and reflect. It’s a safe, non-judgmental environment where people can explore their experiences and learn healthier ways of responding to challenges.
It’s also a corrective space. People can try new approaches, understand patterns that aren’t working, and build more effective coping skills.
Research shows that many therapeutic approaches, whether it’s CBT, DBT or other evidence-based interventions, are effective. What consistently stands out is the importance of the therapeutic relationship. Feeling safe, heard, and supported by a knowledgeable professional makes a real difference.
At HDGH, building strong, trusting relationships is central to our care. It reflects our commitment to dignity, respect, and compassion.
A: First, I would say: it makes sense. Many people hesitate because of stigma or self-judgment. They worry that asking for help means they are weak or failing. We are often our own harshest critics. But problems whether they arise from life stressors, developmental transitions, interpersonal relationships, or emotional, personality or cognitive dysfunction are part of being human.
It’s okay to talk to friends and family, and that can be very helpful. But if you’ve tried that and you’re still struggling, seeking professional support is important — just like seeing a doctor for physical concerns. Mental health isn’t just about willpower. It involves our brain, our physiology, our thoughts, and our emotions. Sometimes we need expert support to understand and manage those processes. Reaching out for help is a sign of strength and self-awareness, not weakness.
During Psychology Month, we recognize the vital role psychologists and mental health professionals play in supporting recovery, resilience, and well-being. Dr. Grillo’s work reflects HDGH’s commitment to provide compassionate, holistic, and person-centered care that honours each person’s dignity and potential. Thank you to all of our psychologists for the meaningful difference they make in the lives of our patients, clients, families, and community.
Jan 23, 2026 | Faces of HDGH
This month’s blog is written by Kimberly Sprague, Human Resources Coordinator, who offers a behind-the-scenes look at what candidates can expect when they apply to work at Hôtel-Dieu Grace Healthcare (HDGH). As part of our new Be Vital recruitment campaign, Kimberly walks us through the recruitment process and how we support candidates from first click to first day at HDGH.
At HDGH, we know that joining a new workplace is a big step—whether you’re starting your first job in healthcare or bringing years of experience to a new team. That’s why our recruitment process is designed to help you feel welcomed, informed, and supported from start to finish.
Our Be Vital campaign is all about people and the skills, passion and energy they bring to the care we provide. Behind every posting on WorkatHDGH.org, is a thoughtful process built to help you succeed. Here’s what your recruitment journey looks like, simplified into three key steps.
Every great beginning starts with a simple click. Candidates explore opportunities on WorkatHDGH.org, where roles are clearly outlined to make it easy to find a position that matches your skills, experience, and interests. Current employees apply through internal postings to ensure growth and development stay at the forefront. External applicants can submit their résumé, cover letter, and any required certifications right through the portal.
From there, our HR team reviews each application to make sure qualifications line up with what the role needs. For clinical roles, we look for professional licenses or certifications; for non clinical positions, we focus on experience, transferable skills, and potential. We’re not just looking for great résumés; we’re looking for people who will thrive here.
Once the posting closes, our team takes a closer look. We review each application with care, considering experience, education, and the soft skills people bring—things like communication, teamwork, and flexibility.
Internal applicants are reviewed according to the Collective Agreement (if applicable), and external applicants are compared against the role’s requirements. From there, we create a shortlist of candidates who seem like the right fit both technically and culturally.
At this stage, we’re not just looking for skills, we’re looking for people who reflect HDGH’s values of Kindness, Teamwork, Expertise, and Social Responsibility. These values shape how we work every day, and we love meeting candidates who bring them to life.
If you’re shortlisted, we’ll reach out to schedule an interview. You’ll receive all the details—date, time, format, who you’ll meet with—so you feel prepared and comfortable.
Interviews at HDGH are a chance for us to learn about you, but they’re also a chance for you to learn about us. Our panels typically include HR and a department leader, and we use competency based questions to get a sense of how you approach real situations.
We want you to share your experiences, successes, and even challenges. And of course, we welcome your questions. It’s all about making sure the role is a good fit on both sides.
If the interview goes well, we complete reference checks and any other required screening. Depending on the role, this may include vulnerable sector checks, license verification, or occupational health requirements like immunization records.
These steps help us make sure we’re creating a safe and supportive environment for our patients, employees, and volunteers. They also give us another chance to learn about your work style and strengths from people who know you well.
When everything aligns, we extend a formal offer. Your offer letter outlines all the important details, including, position title, compensation, hours and schedule information, probationary period, benefit eligibility and collective agreement information (if applicable). We want you to feel confident and informed, so we encourage questions and clarifications.
Before your first day, we’ll guide you through paperwork and any remaining onboarding steps. This includes payroll forms, identification, occupational health clearances, and any final certifications we still need.
We make this process as smooth as possible so you can focus on preparing for your new role—not worrying about missing documents.
Onboarding at HDGH begins with an in-person appointment, giving you the opportunity to meet our Human Resources and Occupational Health & Safety (OHS) teams face-to-face. This dedicated time allows us to walk through important requirements together, answer questions and ensure you feel supported and prepared before officially starting.
Your introduction to HDGH continues with corporate orientation. This is where you learn about who we are—our mission, vision, values, safety practices, and how we support employees through wellness programs, benefits, and workplace resources.
After corporate orientation, you head to your new department for a more personalized\ onboarding experience. Leaders and coworkers show you the ropes, introduce you to the team, and help you settle into your new responsibilities. It’s a supportive space designed to help you feel confident and connected right from day one.
At HDGH, diversity, equity and inclusion are woven throughout the recruitment and onboarding experience. This includes:
We proudly serve a diverse community, and we’re committed to building a workforce that reflects the people we care for.
We believe that when people feel accepted and valued, they bring their best selves to their work—and that strengthens the care we provide every day.
From application to onboarding, our goal is to make the recruitment journey positive, transparent, and human. Every person who joins HDGH helps shape our culture, strengthens our mission of compassionate, person centered care.
We’re always excited to welcome new talent to HDGH. Your journey matters—and we’re here to support you every step of the way.
Visit WorkatHDGH.org to learn more.
Kimberly Sprague’s career journey is rooted in adaptability, lifelong growth, and a genuine passion for connecting with people. A graduate of St. Clair College’s Travel and Tourism Program, Kimberly began her professional career in the hotel industry, where she spent more than 20 years progressing from Guest Service Representative to Human Resources Manager. Along the way, she returned to St. Clair College as an adult learner, completing Human Resources coursework while raising a young family.
In 2008, Kimberly joined HDGH as an Administrative Assistant and within a year transitioned into the role of Recruitment Coordinator, a role she has proudly held for the past 16 years. Recruitment has become the most fulfilling chapter of her HR career, allowing her to support individuals at pivotal moments in their professional journeys and help build strong, compassionate teams at HDGH.
Outside of work, Kimberly treasures time with her family and, in her empty nest years, has found new purpose volunteering with the St. John Ambulance Therapy Dog Program. Alongside her golden retriever, Bear, she brings comfort and connection to others—continuing a life guided by service, compassion, and meaningful relationships.
Dec 12, 2025 | Mental Health, Leadership, Community and Partnerships, Faces of HDGH, Road to Recovery – Restorative Rehabilitative Care
As 2025 comes to a close, we find ourselves taking a moment to pause and appreciate just how much has happened at Hôtel-Dieu Grace Healthcare this year. From expanding urgent mental health and addictions services to opening new spaces for healing, this year was defined by meaningful progress, powerful partnerships, and moments of impact that will carry us into 2026 with renewed purpose. While there are many achievements to capture in a single reflection, here are just a few of the highlights that shaped our year and strengthened our mission.
A major achievement this year was transitioning the Mental Health and Addictions Urgent Care Clinic (MHAUCC) to be open and available for people to walk-in for service 24/7. This expansion ensures individuals, experiencing mental health or substance use challenges can access immediate, compassionate support at any time of day or night. In addition to this expansion, the MHAUCC welcomes policing and EMS partners to transition voluntary individuals in crisis to subject matter experts, freeing up time to respond to priority incidents and reducing emergency department wait times.
A groundbreaking milestone in 2025 was the introduction of Assertive Community Treatment Team for Children (ACT-C), the first of its kind in Canada. Modeled after the ACT Team for adults, ACT-C is a community-based, recovery-focused model designed to meet the complex needs of children ages 6–12 struggling with severe mental health challenges.
Using a transdisciplinary, family-centred approach, the team collaborates with community partners like the Windsor-Essex Children's Aid Society (WECAS) to provide children and their families with a well-rounded network of support. Designed for flexibility, the ACT-C approach removes barriers and meets families where they are—at home and in the community.
This bold new model is transforming how early mental health care is delivered. In its first year, ACT-C has already begun making a meaningful difference for families in Windsor-Essex.
One of the most exciting milestones of 2025 was the opening of the HDGH Bob Probert Tecumseh Campus and the Toldo Outpatient Rehabilitation Centre.
The Bob Probert Tecumseh Campus was designed specifically to support residents of Tecumseh, Lakeshore, and rural Essex County who previously faced transportation barriers and struggled to access outpatient care. This campus helps change that. Now, individuals can receive outpatient rehabilitation, cardiac wellness support, and geriatric services much closer to where they live.
The new Toldo Outpatient Rehabilitation Centre feels different from the previous outpatient rehab space from the moment you enter. Surrounded by natural light, the environment feels warm and modern, and every detail has been thoughtfully designed to support the patient’s rehabilitation journey. Most importantly, it brings together a team of compassionate professionals who help patients rebuild strength, confidence, and independence, one step at a time.
Together, these two new centres reflect our commitment to equity, accessibility, and compassionate care.
This year, the Windsor Police Service and Hôtel-Dieu Grace Healthcare (HDGH) through their collaborative Crisis Response Team (CRT) received a grant from the Ontario Government’s Community Safety and Policing Grant program, ensuring that this critical service will remain operational.
The CRT pairs crisis intervention-trained (CIT) police officers with CIT-trained social workers from HDGH and responds to dispatched calls to individuals presenting with symptoms of mental illness, substance use, behavioural disorders, or people in acute crises. This funding reflects confidence in CRT’s impact and how they de-escalate crisis situations, provide immediate mental health supports, and connect individuals with appropriate ongoing services or community supports.
A proud highlight of 2025 was the premiere of HDGH’s impact film, More than Medicine —a powerful project created to share real stories of recovery, resilience, and the human impact of the care delivered within our walls.
The film brought together patients, clients, families, and staff to capture what happens when healthcare extends beyond treatment plans and into connection, dignity, and hope. Hearing their voices was deeply powerful and a reminder of why we do this work.
Co-led by HDGH, the House of Sophrosyne, and Windsor Essex Community Health Centre (weCHC), the Windsor-Essex Homeless and Addiction Recovery Treatment (HART) Hub is a testament to what we can accomplish when people come together with a shared purpose. It is a collaborative initiative that provides low-barrier, integrated care for individuals aged 16 and older who are experiencing homelessness and are seeking support for their addiction and mental health concerns, while addressing their housing needs. It’s a place built on dignity, compassion, and belief in recovery.
These moments represent only a handful of the many accomplishments, partnerships, and acts of compassion that defined 2025 at HDGH. If there’s one theme that carried through everything we achieved this year, it’s partnership.
As we close out 2025, our hearts are full. Full of gratitude for our staff, physicians, volunteers, donors, and partners who showed up for our community every single day. Full of appreciation for the individuals and families who trusted us during some of their most vulnerable moments. And full of excitement for what lies ahead.
Bill Marra is the President and CEO at HDGH and brings his 36 years of honourable leadership experience in health, public affairs, and community service to the HDGH executive team. Since joining HDGH in 2011, Bill has been steadfast in his goal to make HDGH the safest hospital in Ontario. He created an in-house security team to ensure the safety of patients and healthcare workers. Bill took on the role of President and CEO in January 2022 and in just one year, he led a person-centered model of care change in the Complex Medical Care and Palliative Units, introduced Personal Support Workers to the healthcare unit, established a HDGH Wellness Committee, and formed an EDII Alliance.
Oct 20, 2025 | Faces of HDGH
This week, we’re celebrating National Infection Prevention and Control (IPAC) Week! The theme, “Bridging Gaps, Building Bridges,” reminds us that keeping our patients, staff, and visitors safe is truly a team effort that connects every department across our hospital.
Behind the scenes, our IPAC team plays a vital role in preventing and controlling the spread of infection. From monitoring outbreaks to developing policies and providing education, our work touches every part of the organization. But our success depends on the daily efforts of every staff member—whether it’s practicing hand hygiene, cleaning shared equipment, or following proper personal protective equipment (PPE) procedures.
Infection prevention is truly a team effort. Environmental Services ensures patient rooms and high-touch surfaces are cleaned thoroughly. Clinical teams practice safe patient care and proper PPE use. Facilities staff maintain safe air and water systems. Occupational Health supports staff wellness, screening, and immunization efforts. And administrative teams ensure policies and supplies are in place.
Each action, no matter how small, helps bridge gaps and build a safer environment for everyone who enters our hospital.
As we celebrate IPAC Week, we want to thank every staff member for the part you play in keeping our hospital safe. Your attention to detail, teamwork, and dedication make a real difference every day.
Together, we’re not only bridging gaps—we’re building bridges that protect the health and safety of our entire hospital community.
Jenn Maisonville, RPN, CIC – Infection Prevention and Control Practitioner (Full-Time)
Jenn is a Registered Practical Nurse certified in Infection Control with 28 years dedicated to HDGH. She leads infection prevention and control initiatives across our 270-bed facility, focusing on education, collaboration, and building strong partnerships across all departments. Jenn is passionate about creating a culture of safety and making infection prevention practical and approachable for everyone.
Grace Suryawan, RN – Infection Prevention and Control Practitioner (Part-Time)
Grace is a Registered Nurse with 15 years of nursing experience who brings a strong clinical background and an engaged approach to infection prevention and control. She supports daily surveillance, staff education, and quality improvement initiatives that help keep patients, staff, and visitors safe. Grace is known for her collaborative spirit and her commitment to empowering teams through knowledge and support.
Together, Jenn and Grace form a dedicated IPAC team that works hand in hand with every department to help prevent the spread of infection and promote a safe, healthy environment for all.
Illustrated poster titled “Bridging Gaps, Building Bridge,” shows diverse healthcare workers and community members collaborating to build a bridge made of colorful puzzle pieces, connecting two cliffs together. Each puzzle piece represents key infection prevention and control concepts - Hand Hygiene, Collaboration, Improved Patient Outcomes, Best Practices, Routine Practice, PPE, Education, Environmental Cleaning, Surveillance, Team Work, Vaccinations, and Access to Safe Healthcare. Logos include IPAC Canada, IPAC Northwestern Ontario, and ECOLAB as sponsor. Poster concept by: Mark Graham RN BN, Newfoundland & Labrador Health Services St. John’s NL.
Sep 15, 2025 | Faces of HDGH, Road to Recovery – Restorative Rehabilitative Care
As we celebrate National Rehabilitation Awareness Week, we are excited to share a significant milestone for our Outpatient Rehab Department: the eventual relocation to our new home at the Toldo Outpatient Rehabilitation Centre within Hôtel-Dieu Grace Healthcare (HDGH). I am thrilled to be a part of this project. After years of planning, preparation and working behind the scenes, we are proud to present a space not only designed with accessibility, comfort and healing in mind, but with the invaluable input of our dedicated staff.
Our goal has always been to provide compassionate, high-quality care and this new facility offers a modern and welcoming environment for us to provide services to our patients. Whether it’s Outpatient Physiotherapy, Occupational Therapy, Speech-Language Pathology or our Specialized Hand and Upper Extremity Clinic, our priority is to help our patients regain independence and achieve their goals.
What makes this new space truly special is how our team contributed to the design of this space to reflect our deep commitment to person-centered care. We know the setting in which rehabilitation takes place matters– it can lift spirits, motivate progress and create a sense of hope. Every design choice, from the flow of the rooms to the views out the windows, was made with the patient experience at heart.
Our clerical staff, Ashley Pinsonneault, Raghad Susa and Kayla DiMaggio, expressed it best: “We have the privilege of being the first point of contact for our patients. We have witnessed firsthand the challenges our patients face and with the unwavering support of our team. We celebrate every step they take toward overcoming those obstacles. Now, we are proud to offer our patients a space that reflects the care and dedication that our rehabilitation team brings to every appointment. Every patient who walks through our doors will feel valued, cared for and never alone on their journey to recovery.”
This relocation marks an important step to our commitment in improving accessibility and enhancing the Outpatient Rehab experience for our patients. Our new location will offer:
This new space represents the result of many years of dedication, collaboration and a shared belief that our patients deserve the very best. While our location within HDGH will be changing, our goal remains the same: providing compassionate, high-quality care that helps our patients reach their rehabilitation goals. So, as we open our doors to this new space, we do so with excitement and gratitude to everyone involved with making this project possible, including our sponsors and donors and a renewed passion for the work we do every day.
We very much look forward in welcoming you into our new space!
Members of the Outpatient Rehab Team in August 2024 at the start of the construction of the Toldo Outpatient Rehabilitation Centre.
With over 24 years of dedicated service in both acute and subacute care, Rosie Pipitone-Middleton began her career as a front-line staff member, working as a Kinesiologist across diverse hospital settings, including General Medicine, the Burn Unit, Oncology, Acute and Post- acute Orthopedics, Hydrotherapy, the Acute Injury Rehab and Evaluation Clinic and the Cardiac Wellness Program. Throughout Rosie’s career she has been a strong advocate of using movement as medicine, supporting recovery, mobility and helping our patients regain functional independence. Rosie is currently the Manager of Ambulatory Care, where she oversees a broad range of outpatient programs and services including the Specialized Neurologic and Complex Rehab Clinics, the Rehab Outreach Team and the Acquired Brain Injury Program. Throughout her career, Rosie is very proud to work alongside a dedicated team of experienced therapists and support staff who have been recognized for collaborative teamwork, innovative problem-solving and unwavering dedication to helping patients reach their fullest potential – whether in hospital, at home or within the community.
Aug 7, 2025 | Faces of HDGH
At Hôtel-Dieu Grace Healthcare, we care for individuals at different stages of life— from those working toward rehabilitation and managing mental health or addictions, to those in palliative care. While their journeys may differ, moments of connection, comfort and joy remain incredibly meaningful. As a person-centred, value-based specialty hospital, we are committed to caring for the whole person – physical, emotional, social and spiritual. August marks Happiness Happens Month, a perfect time to celebrate those special moments and acts of kindness that bring joy to our patients, clients, staff and volunteers. Whether it’s a friendly paw, the sound of music, or a friendly conversation, here are some of the ways we’re spreading happiness and joy.
One of the most anticipated visits on our campus is from our Therapy Dog volunteers. These specially trained dogs, along with their compassionate handlers, offer comfort, reduce stress and bring out big smiles from everyone they meet. For some patients and clients these moments of connection can be a highlight of the week.
In the atrium of the Tayfour Building and the Dr. Y Emara Centre for Healthy Aging and Mobility, the soothing sound of live piano music performed by volunteers has a powerful effect. Music has long been known to reduce anxiety, elevate mood, and foster a sense of calm. Our talented pianists bring their gifts to our hospital, turning ordinary moments into uplifting ones.
The Healing Garden, along with the LiUNA!625 Recreation and Wellness Centre and RBC Wellness Hub, offer patients, clients and staff a chance to connect with nature and move their bodies in a calming and accessible way. Whether it’s a quiet stroll among the flowers or a few minutes of stretching in the sun, these outdoor spaces are great for your well-being. Just a few minutes spent in fresh air can lower blood pressure and boost mood—small actions with meaningful impact.
We recognize that not everyone can visit a loved one who is staying in the hospital. Whether due to distance or other limitations, being apart can be difficult. That’s why we encourage family and friends to stay connected in thoughtful ways:
Every day, our staff, volunteers, patients, clients and visitors create moments that lift spirits and remind us of the good in the world. We call these Graceful Moments—feel-good stories we share on social media that aim to inspire you, move you, or just make you feel warm inside. Follow us on Facebook and Instagram to see how joy happens in big and small ways throughout the HDGH community.
After more than 15 years at Hotel Dieu Grace Healthcare, I’ve become a familiar face in the Placements department—where students and volunteers come to find their place, and I get the joy of helping them do just that. Whether it’s a first-time volunteer or a seasoned student, I love meeting new people and being a small part of their journey.
When I’m not matchmaking people with purpose, you’ll find me in downward dog, digging in the garden, experimenting with sourdough (still chasing that perfect loaf), or sipping a strong cup of coffee.
One of my favorite quotes: “Bloom where you are planted.” It’s a gentle reminder that growth and purpose can be found wherever you are—especially when you’re surrounded by good people and good coffee.
I first joined Hôtel-Dieu Grace Healthcare in 2022 as a Communications Coordinator to cover a maternity leave. A few months after that contract finished, I returned in a full-time role as a Communications Advisor. In this role, I support internal and external communication across the organization, helping to plan, organize and develop content that helps bring company initiatives to life. Whether it's writing, project planning, or finding the best way to share a message, I am focused on keeping staff and the community informed and engaged.
Prior to joining HDGH, I lived in the Greater Toronto Area for 13 years, where I worked in the communications and marketing field with companies like The Home Depot Canada and McCain Foods.
Outside of work, I am deep in my soccer mom era, juggling games, practices, and everything in between with my two active boys – three if you count my husband!
Jul 7, 2025 | Faces of HDGH
When we think of hospitals, our minds usually go straight to doctors, nurses, and maybe even the folks at the front desk who help us check in. But behind the scenes, there’s a group of professionals making an impact on patient care and staff well-being: injury prevention specialists and ergonomists.
These roles might not be as visible as those in the frontline, but their work is also essential to keeping hospitals running smoothly and safely. With July 7, 2025 being National Injury Prevention Day, let’s take a closer look at how Hôtel-Dieu Grace Healthcare (HDGH) works hard to keep everyone safe.
Injury prevention specialists and ergonomists are experts in identifying risks and designing solutions to prevent injuries before they happen. At HDGH, that means we assess how people move, lift, sit, stand, and interact with their environment. Their goal? To reduce strain, prevent accidents, and create a safer space for both patients and staff.
Think of them as the safety engineers of the healthcare world.
All of the physical activity that happens in our hospital – lifting patients, moving equipment, standing and walking, can lead to injuries without proper ergonomics and injury prevention strategies.
That’s where injury prevention specialists come in. They analyze tasks, recommend better tools or techniques, and support leadership with training staff on how to move safely. Ergonomists can support with the aforementioned role, and take it a step further by redesigning workspaces and workflows to fit the individuals using them.
A day in the life of an injury prevention specialist or ergonomist at HDGH can vary, but here are some of the things we might tackle
Injury prevention specialists and ergonomists work to help reduce injuries, lower costs, and improve the overall experience for both staff and patients. In a world where healthcare workers have many roles and responsibilities, having someone focused on keeping them safe and supported is crucial.
So next time you walk through a hospital and see a healthcare worker using a lift device or a workstation that looks surprisingly comfortable, there’s a good chance an ergonomist or injury prevention specialist had something to do with it.
Aakash Patel has been with Hotel-Dieu Grace Healthcare since October 2024, working as the Injury Prevention Coordinator. Aakash takes the lead on duties such as Ergonomic Assessments, Mask Fit Tests, and Physical Demands Analyses, amongst other duties within the Occupational Health and Safety department (OHS).
Aakash holds an Honours Bachelor of Human Kinetics (Movement Science) from the University of Windsor and a Graduate Certificate in Advanced Ergonomic Studies from Fanshawe College. Throughout his career Aakash has worked as an Ergonomics Specialist, looking to improve workplace processes, and make duties safer, to lower the risk of musculoskeletal disorders for his fellow employees. Aakash also holds an Associate Ergonomist (AE) designation with the Canadian College for the Certification of Professional Ergonomists (CCCPE).
In his spare time, Aakash enjoys reading, watching sports, staying active, and spending time with family and friends.
May 19, 2025 | Faces of HDGH
Personal Support Workers (PSWs) provide hands-on care, emotional support, and a steady presence for patients throughout their healthcare journey. At Hôtel-Dieu Grace Healthcare, PSWs are a vital part of our care teams—offering comfort, dignity, and encouragement to those who need it most.
In honour of Personal Support Worker Day on May 19, this month’s Maison Dieu Health Blog features a special Q&A with three of our own. Join us as we delve into the lives of these remarkable individuals, Lee, Horiya and Laura, exploring their journeys, insights, and the deep sense of purpose that drives their work.
Horiya: I was a nurse in my home country, but when I moved to Canada, I focused on supporting my husband’s goals and raising our six kids. Healthcare has always been my passion, and becoming a PSW was a great way to reconnect with it while still having time for my family.
Laura: My name is Laura Miller. I’m the daughter of a former HDGH RPN, and I grew up surrounded by nurses and healthcare aides—many of my aunts and cousins work in the field. At 15, I became one of my grandparents’ primary caregivers before their move to a nursing home. That experience showed me how meaningful it is to connect with and support others in maintaining their independence.
Horiya: I’ve been a PSW for almost a year now. I started with a student placement on 2 South and was later hired as a temporary part-time staff member. I’ve worked in multiple units and have gained valuable experience across the hospital. It’s been a rewarding and educational journey.
Laura: I graduated from St. Clair College and this year marks 22 years as a PSW. The journey hasn’t always been easy, but it’s definitely been rewarding. It’s a career filled with purpose.
Lee: My day starts with helping patients with their Activities of Daily Living (ADLs), which can include showers and providing support with meals or mobility. I also assist nurses whenever needed.
Horiya: I help patients with tasks they can't do themselves, like bed baths, showers, feeding, toileting, transferring, and monitoring vitals. But we also provide emotional support. While we help, we talk and listen to them. Sometimes we become like friends - someone they can talk to and trust.
Laura: On 2 South, no two days are the same. I assist with ADLs, porter patients to X-rays, and sometimes accompany them off campus for appointments. It’s fast-paced and fulfilling.
Horiya: When patients pray for me after I care for them—that’s the most memorable and fulfilling part of my job. Whether it’s a shower, bed bath, or anything they need, they truly appreciate it, and I can feel their gratitude. It means so much to me because I give my care from the heart. When they’re happy, it makes me even happier.
Laura: I’ve formed strong connections with many long-term patients. They become like close friends—we share stories and laughter like old pals. That connection is incredibly rewarding.
Horiya: The most rewarding part of being a PSW is seeing my patients happy and knowing I made a difference in their day. When they feel comfortable,clean and cared for—and even pray for me—it makes me feel proud and appreciated.
Laura: What I love best about my role as a PSW is that I get to make connections with our patients and assist them on their journey back home. Our long-term patients have a special place in my heart and I view them as a close friend. We often joke and share stories with each other like old friends and to me that is the most rewarding part of my day.
Lee, Horiya and Laura, remind us that PSWs are not only caregivers, but also listeners, motivators, and trusted partners in a patient’s journey. Their dedication, empathy, and quiet strength make a meaningful difference every single day.
On this PSW Day, we extend our heartfelt thanks to all Personal Support Workers at Hôtel-Dieu Grace Healthcare. Your compassion and commitment continue to shape the lives of those we serve—and we are grateful for all that you do.